§1 General Provisions
1. These Terms and Conditions define the rules for placing and fulfilling orders by business clients (B2B) with SiZ Sp. z o.o., with its registered office in Piła, ul. Kalinowskiego 7, 64-920 Piła, entered into the National Court Register under no. 0000630576, REGON 365063236, NIP 7642673299 ("Supplier").
2. These Terms and Conditions apply to orders placed electronically (order form sent to the Client) and to orders placed via e-mail.
3. These Terms and Conditions apply exclusively to B2B relationships and do not apply to consumers.
§2 Placing Orders
1. Orders are placed based on the order form provided by the Supplier.
2. Ordering procedure: (a) submission of the completed form by the Client, (b) preparation and sending of a quotation by the Supplier, (c) acceptance of the quotation by the Client, (d) advance payment by the Client, (e) fulfilment of the order.
3. The standard order fulfilment time is 8-10 weeks from the date the advance payment is credited, unless otherwise agreed by the parties.
§3 Prices and Payments
1. All prices are net prices, to which VAT is added in accordance with applicable regulations.
2. For intra-Community transactions, EU VAT regulations apply; the Client is obliged to provide a valid EU VAT number.
3. Payments are made exclusively by bank transfer to the account indicated on the pro forma invoice.
4. The condition for fulfilling the order is the crediting of the full advance payment.
§4 Delivery and Transport
1. Delivery of the ordered products is organised by the Supplier at the Client’s expense, based on an individual quotation. The transport cost is also subject to advance payment.
2. The Client has the right to independently organise the collection of the order from the Supplier’s warehouse.
3. The risk of accidental loss or damage passes to the Client at the moment the goods are handed over to the carrier or to the Client.
4. In the event that a complaint is accepted, the transport cost will be fully reimbursed to the Client according to the Supplier’s transport rates.
§5 Complaints
1. Complaints regarding the quality or conformity of delivered products must be submitted exclusively using the Supplier’s complaint form.
2. The form must include: (a) a description of the non-conformity, (b) photographic documentation, (c) Client’s data and order number.
3. Complaints are processed within 21 business days from the date of receipt.
4. The Supplier’s liability is limited to the value of the complained goods.
§6 Liability
1. The Supplier is only liable for the proper fulfilment of the order within the scope performed by him.
2. The Supplier is not liable for indirect damages, lost profits, or tort liability.
3. The Client is obliged to provide true and complete data when placing an order.
§7 Force Majeure
1. The parties are not liable for non-performance or improper performance of obligations arising from the contract if it is caused by force majeure (e.g., war, natural disaster, strike, system failures).
2. The party invoking force majeure is obliged to immediately inform the other party of its occurrence.
§8 Governing Law and Jurisdiction
1. These Terms and Conditions are governed by Polish law.
2. Any disputes arising from the application of these Terms and Conditions shall be resolved by the court with jurisdiction over the Supplier’s registered office.
§9 Final Provisions
1. These Terms and Conditions come into force on the date of publication on the website www.zentura.eu.
2. The Supplier reserves the right to amend these Terms and Conditions for valid legal or organisational reasons.